FAQ

Do you ship worldwide?

There's also a flat rate shipping rate for worldwide orders, so you'll never need to worry about paying more for shipping based on where you live or how much you've bought! 

How long will it be before I get my new scarf?

All orders are shipped out within 1-2 working days. We ship worldwide, and it usually takes around 3-5 working days for express shipping and 7-21 days for standard shipping, but this is just a rough estimate and can be affected by things such as holidays, international customs procedures and the weather.

Can I track my order?

All you have to do is select the Signed & Tracked shipping option at checkout and when your new scarves are shipped you'll receive a tracking confirmation by email!

How will I know my order has really been shipped if I don't want to spend extra on Signed & Tracked postage?

The parcels are shipped from our warehouse. With years of experience in order fulfillment, we will provide a simple tracking method for all orders, and we can send you shipping confirmation and a rough estimate of where it is in the world.

My parcel has been lost or damaged, what should I do?

Drop us an email via the Contact and we'll get this sorted, easy.

How will I know your site and payment channels are secure?

I accept a variety of globally trusted payment methods, including 2checkout, PayPal and Shopify Payments. Absolutely all of these payment channels offer options to request refunds or open disputes very easily, should you find you're dissatisfied with your order or my services. You're protected no matter what!